BOA Lifetime Warranty
BOA’s Lifetime Warranty is our commitment in providing you with the best products on the market. Your products are now covered against any manufacture defects in construction through its lifespan.
HOW TO REGISTER:
Simply register your products online using the QR code and information located on your hang tag. If you are unable to use the QR code, simply visit www.boausa.com/pages/LTW to register. Products must be registered of purchase to be eligible.
BOA Lifetime Warranty covers all manufacture defects. Warranty does not cover improper care, accidental damage, natural breakdown of materials, or normal wear and tear. Warranty does not cover unregistered products.
HOW TO PROCESS MY WARRANTY:
STEP 1) Email Help@boausa.com with images of your product clearly showing damage and also explain the damage, how old the product is, and how the damage happened. We will evaluate the images and get back to you on how your warranty will be processed next business day.
STEP 2) Once we approve the warranty claim. All products must be washed prior to returning for warranty evaluation and repair.
STEP 3) Send your product back to us using the address listed below for warranty evaluation. Please include your name, address, phone number, and warranty issue on a piece of paper in the package.
ATTN: WARRANTY 580 W. Lambert Road # L Brea, CA 92821
STEP 4) Once received, we will repair or replace your product . Once finished we will ship your product back free of charge. (BOA will only cover shipping from BOA to the customer)